Terms and Conditions.

These terms apply to every website, landing page, funnel, marketing, automation and support service that Iconic Digital World ("IDW", "we", "us") provides to you ("the client"). Your project proposal or invoice sets out the scope, price and schedule of your project; these terms apply alongside it. By approving a proposal, paying an invoice or starting a project, you accept these terms.

1. Scope of services

IDW will deliver the work described in your approved proposal, including its specifications, timeline and fees. Anything not listed in the proposal is outside the scope and will be quoted separately before we start it.

2. Payment terms and no-refund policy

• Upfront payment: IDW normally requires 100% of the project fee when the proposal is signed or the project starts. This secures your place in our schedule and the team assigned to your project.
• Instalment exception: if an instalment plan is approved in writing, a non-refundable deposit of 70% is due immediately and the remaining 30% is due on completion.
• No refunds: all payments, including full upfront payments, deposits and instalments, are non-refundable. No refund is given for cancellation, a change of mind or delays once onboarding, strategy or any other work has begun.
• Late payments: overdue invoices must be paid within 7 days. After that, IDW may pause the project, and interest of 10% per year is charged on the overdue amount.

3. Your responsibilities and project timelines

Every project depends on both sides keeping to the schedule. When you pay, we reserve time and people for your project. If what we need from you does not arrive, that time is lost and cannot be given to another client. So timelines are part of these terms, not a guideline.

What you agree to provide, and when

• Content and materials: text, images, logos, product and service details, testimonials and anything else listed in your proposal, within 10 business days of kickoff unless the proposal says otherwise.
• Access: logins for your domain, hosting, email, analytics, ad accounts and any other tools we need, within 5 business days of our request.
• Feedback and approvals: one set of consolidated feedback on each draft or milestone within 5 business days of receiving it.
• A decision-maker: one person who can give feedback and approve work for your business.

When information or feedback is late

• Your delivery date moves back by at least the length of the delay, and the project is rescheduled into IDW's next available slot, which may be later than the time lost.
• IDW is not responsible for missed launch dates, lost sales or other effects of delays caused by late content, access, feedback or payment.
• We will remind you in writing before any of the stages below begins.

Deemed approval

If you give no feedback within 10 business days of a draft or milestone being delivered, that draft or milestone is treated as approved, and any payment due on it becomes payable.

Revisions

Your proposal states how many rounds of revisions are included. Feedback should be sent together, in one list per round. Further rounds, and changes to work you have already approved, are billed at our current hourly rate after we confirm the cost with you.

4. Dormant and abandoned projects

• Dormant: a project with no reply, content or feedback from you for more than 14 days is classed as dormant. We will notify you in writing, and work pauses until you respond.
• Abandoned: a project that stays inactive for 30 consecutive days because of delays or silence on your side is classed as abandoned. The project is then closed, and all payments and deposits are forfeited to cover the capacity reserved for you. This applies whether or not any work has been delivered.
• Restarting an abandoned project: restarting is at IDW's discretion and requires a reactivation fee of 25% of the total project fee, to cover the time already lost and the work of picking the project back up. The restarted project is scheduled into our next available slot, and if the scope or our prices have changed, we may update the proposal first.

5. Intellectual property

IDW keeps all rights to the work until it is paid in full. Once it is paid in full, you receive a licence to use the delivered work for your business. You may not resell or redistribute it, or use it to create work for others, without our written permission. Unless agreed otherwise, IDW may credit itself on the website and show the work in its portfolio.

You confirm that you own, or have permission to use, all content, images, logos and other materials you give us, and that they do not break anyone else's rights. You are responsible for any claim that arises from materials you supply.

6. Third-party services

Projects may rely on outside services such as domain registrars, hosting, plugins, calendars, email and advertising platforms. Their fees, terms and availability are set by those providers, and IDW is not responsible for their outages, price changes or policy decisions.

7. Warranty and liability

IDW provides 30 days of support after delivery to fix bugs in the work we delivered. We do not guarantee specific results, rankings, revenue or business outcomes, or that your website meets every legal requirement that applies to your business, which remains your responsibility. To the extent the law allows, IDW is not liable for indirect or consequential losses arising from the use of the work, and our total liability is limited to the fees you paid for the project concerned.

8. Termination

• By you: you may end a project with 30 days' written notice. Because payments are made upfront or by deposit, all amounts paid before termination are non-refundable, and a cancellation fee of 25% applies to any scope not yet completed.
• By IDW: if IDW ends a project without cause, we will refund a prorated amount for work not yet carried out.

9. Confidentiality

Each side keeps the other's private business information confidential and uses it only for the project, except where the law requires otherwise.

10. Disputes and governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Disputes will be resolved through mediation or binding arbitration through the ADR Institute of Canada (ADRIC) in Calgary, Alberta.

11. Changes to these terms

IDW may update these terms from time to time. The version in force when your proposal was accepted applies to that project.

SMS terms

• By opting in, you agree to receive notification and promotional text messages from Iconic Digital World.
• You can cancel at any time by texting STOP. We will send one message to confirm you have been unsubscribed, and after that you will receive no further messages from us. To rejoin, sign up again as you did the first time.
• If you have trouble with our messages, reply HELP or contact us through our contact page.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply to messages we send you and you send us. You will receive 1 to 2 reminder messages per booking.
• For questions about your text or data plan, contact your wireless provider. For privacy questions, read our Privacy Policy.

Contact

Iconic Digital World
Calgary, Alberta, Canada
info@iconicdigitalworld.com