Table of Contents
Website Design Terms and Conditions for Iconic Digital World
1. Scope of Services
IDW will develop a website based on approved specifications and a project proposal detailing timelines and fees.
2. Payment Terms, Upfront Payments, and Strict No-Refund Policy
- Upfront Payment: IDW typically requires 100% full payment of the total project fee upon signing or project onset to secure development schedule and allocate creative resources.
- Installment Exception: If an installment plan is expressly approved in writing, a non-refundable deposit of 70% is due immediately, with the remaining 30% due upon completion.
- Strict No-Refund Policy: All payments—including full upfront payments, deposits, and milestone installments—are strictly non-refundable. No refunds will be issued for project cancellation, client change of mind, or project delays once work, onboarding, or strategy has commenced.
- Late Payments: Overdue milestone invoices must be paid within 7 days or may trigger project suspension and a 10% annual interest charge.
3. Project Dormancy, “Ghosting,” and Reactivation
- Dormancy: Projects with no client communication or feedback for over 14 days are classified as “Dormant.”
- Abandonment: Projects inactive for 30 consecutive days due to client delays or silence are deemed “Abandoned.” Upon abandonment, the project is terminated, and all upfront payments or deposits are forfeited to cover allocated agency capacity.
- Reactivation Fee: Resuming an abandoned project is at IDW’s sole discretion and requires a mandatory reactivation fee equal to 25% of the total project cost.
4. Intellectual Property Rights
IDW retains all rights to the work. Upon final/full payment, a license is granted for use, with no rights to modify, sell, or distribute without permission. Proper attribution to IDW is required.
5. Warranty and Liability
IDW provides a 30-day post-delivery support period to address bugs. IDW does not guarantee specific results, business goals, or legal compliance, and is not liable for damages arising from use of the site.
6. Termination
- Client Termination: The client may terminate with 30 days’ written notice. Because payments are made upfront or via deposit, all funds paid prior to termination are non-refundable, and a 25% cancellation fee applies to any outstanding scope.
- IDW Termination: If IDW terminates without cause, a prorated refund for unexecuted work will be provided.
7. Dispute Resolution
Disputes will be resolved via mediation or binding arbitration through the ADR Institute of Canada (ADRIC) in Calgary, Alberta.
SMS Terms and Conditions for Iconic Digital World
- By opting in, you agree to receive notification and promotional SMS from Iconic Digital World.
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. - Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to via our contact page.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive 1-2 message reminders.
- For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our privacy policy: Privacy Policy
